Privacy Policy

Last updated: 18 September 2026

Michael Anthony Estate Agents (“Michael Anthony”, “we”, “us” or “our”) is committed to protecting your privacy and handling your personal information responsibly.

This Privacy Policy explains how we collect, use, store and share personal information when you use our website, contact one of our branches, enquire about a property, request a valuation, buy, sell, let or rent a property, or otherwise use our services.

Our website is michaelanthonyestateagents.co.uk.

Who We Are

Michael Anthony Estate Agents provides residential sales, lettings and related property services across Buckinghamshire, Bedfordshire and Hertfordshire.

For the purposes of UK data protection law, Michael Anthony is the data controller responsible for the personal information we process.

Michael Anthony is registered with the Information Commissioner’s Office under registration number Z1521051.

Information We Collect

We may collect personal information directly from you when you:

  • Contact us by phone, email, online form or in person.

  • Register an interest in buying or renting a property.

  • Ask us to sell or let a property.

  • Request a property valuation.

  • Arrange or attend a viewing.

  • Apply to rent a property.

  • Enter into an agreement with us.

  • Ask us to recommend or arrange related services.

  • Subscribe to property alerts or marketing communications.

  • Provide feedback or make a complaint.

The information we collect may include:

  • Your name and title.

  • Date of birth.

  • Postal address.

  • Email address.

  • Telephone number.

  • Property details.

  • Details about your buying, selling, letting or renting requirements.

  • Financial information.

  • Bank details, where required.

  • Rental payment information.

  • Previous addresses and rental history.

  • Employment and income information.

  • References.

  • Identification documents, including passports or other proof of identity.

  • Information relating to other members of your household.

  • Records of correspondence and communications with us.

  • Information you provide through website forms.

For lettings and other regulated property transactions, we may need to collect additional information to carry out identity, affordability, referencing or other legal and regulatory checks.

Information We Collect Automatically

When you visit our website, we may automatically collect technical and usage information, including:

  • Your IP address.

  • Browser type and version.

  • Device type.

  • Operating system.

  • Time zone.

  • Online identifiers.

  • Approximate location information.

  • Pages you visit.

  • Property listings you view or search for.

  • The date and time of your visit.

  • How long you spend on particular pages.

  • Links and buttons you interact with.

  • Page response times and errors.

  • How you arrived at and left the website.

This information may be collected through cookies and similar technologies.

For more information, please see our Cookie Policy.

Information We Receive From Other Sources

We may receive personal information about you from third parties where this is necessary to provide our services.

These may include:

  • Other estate agents involved in a property transaction.

  • Solicitors and conveyancers.

  • Mortgage brokers and financial advisers.

  • Landlords.

  • Previous landlords.

  • Employers or referees.

  • Tenant referencing and credit reference providers.

  • Contractors and property maintenance providers.

  • Property portals and other property-related service providers.

  • Publicly available sources.

  • Government or regulatory authorities where appropriate.

How We Use Your Personal Information

We may use your personal information to:

  • Respond to your enquiries.

  • Arrange property valuations and viewings.

  • Market properties for sale or rent.

  • Help you find suitable properties.

  • Progress property sales and purchases.

  • Manage tenancies and lettings.

  • Communicate with landlords, tenants, buyers and sellers.

  • Carry out tenant referencing and affordability checks.

  • Verify your identity.

  • Carry out anti-money laundering and fraud prevention checks.

  • Arrange repairs, inspections or maintenance where required.

  • Process payments and financial information.

  • Provide customer service and support.

  • Maintain records of our relationship with you.

  • Improve our services and website.

  • Keep our website secure.

  • Meet our legal and regulatory obligations.

  • Handle complaints or disputes.

  • Send you relevant marketing where permitted.

Our website currently allows visitors to search properties, submit general enquiries and request valuations, all of which may involve the processing of personal information you provide.

Our Legal Basis for Processing Your Information

Under UK data protection law, we must have a lawful basis for processing personal information.

Depending on the circumstances, we may process your information because:

Contract

Processing is necessary to enter into or fulfil a contract with you.

For example, this may apply when you instruct us to sell or let a property, or when we manage a tenancy.

Legal Obligation

We may process your personal information where we are required to do so by law.

This can include obligations relating to:

  • Anti-money laundering.

  • Property transactions.

  • Financial record keeping.

  • Tax and accounting.

  • Tenant and landlord legislation.

  • Regulatory requirements.

Legitimate Interests

We may process your information where it is necessary for our legitimate business interests, provided those interests do not override your rights.

This may include:

  • Managing our relationship with you.

  • Improving our services.

  • Protecting our business from fraud.

  • Maintaining website and system security.

  • Responding to enquiries.

  • Keeping records.

  • Understanding how our website and services are used.

Consent

Where required, we may rely on your consent.

This may include certain types of marketing communications or optional cookies and tracking technologies.

You can withdraw your consent at any time.

Marketing Communications

We may contact you with information about properties, services or other information that we believe may be relevant to you where we have an appropriate lawful basis to do so.

Where consent is required, we will only send marketing communications after you have agreed to receive them.

You can opt out of marketing communications at any time by:

  • Using an unsubscribe link in an email.

  • Contacting your local Michael Anthony branch.

  • Contacting our Data Protection Officer.

Opting out of marketing will not prevent us from contacting you about an existing transaction, tenancy, contract or service you have requested.

Sharing Your Personal Information

We may share your personal information with selected third parties where necessary to provide our services or meet our legal obligations.

These may include:

  • Solicitors and conveyancers.

  • Mortgage brokers and financial advisers.

  • Other estate agents involved in your transaction.

  • Landlords and prospective landlords.

  • Tenant referencing and credit reference agencies.

  • Property management and maintenance contractors.

  • Surveyors.

  • Removal companies.

  • Utility or property-related service providers where you have requested or agreed to an introduction.

  • Professional advisers, including accountants and legal advisers.

  • IT, website and software providers.

  • Property portals.

  • Government bodies, regulators or law enforcement authorities where required.

We will only share information that is reasonably necessary for the relevant purpose.

Our existing policy also confirms that information may be shared with other estate agents, prospective landlords, financial advisers and other organisations involved in progressing a property transaction or providing requested related services.

Legal and Regulatory Disclosures

We may disclose your personal information where required to:

  • Comply with a legal obligation.

  • Respond to a court order.

  • Cooperate with regulators or law enforcement.

  • Prevent or detect fraud.

  • Protect our rights, property or safety.

  • Protect our clients or other individuals.

Third-Party Websites

Our website may contain links to third-party websites, including property portals, financial service providers and other organisations.

These websites have their own privacy policies and we are not responsible for how those organisations collect or use your personal information.

We recommend reviewing their privacy information before providing personal data.

Data Security

We take appropriate organisational and technical measures to protect personal information from:

  • Unauthorised access.

  • Loss.

  • Misuse.

  • Alteration.

  • Disclosure.

  • Destruction.

Access to personal information is restricted to employees, contractors and service providers who require it for legitimate business purposes.

While we take reasonable steps to protect information, no internet transmission or electronic storage system can be guaranteed to be completely secure.

How Long We Keep Your Information

We retain personal information only for as long as reasonably necessary for the purpose for which it was collected and to meet legal, regulatory, tax and accounting obligations.

Michael Anthony’s existing Privacy Policy states that information may be held for at least six years for legal, regulatory and accounting purposes, and longer where reasonably necessary.

Retention periods may vary depending on:

  • The type of information.

  • The service provided.

  • Whether you are a buyer, seller, landlord or tenant.

  • Our legal and regulatory obligations.

  • Whether information is required in connection with a dispute or legal claim.

When personal information is no longer required, we will securely delete or anonymise it where appropriate.

International Transfers

Some of the organisations that provide technology or other services to us may process information outside the United Kingdom.

Where personal information is transferred internationally, we will take appropriate steps to ensure that suitable safeguards are in place in accordance with UK data protection law.

Your Data Protection Rights

Depending on the circumstances, you may have the right to:

  • Request access to the personal information we hold about you.

  • Request correction of inaccurate or incomplete information.

  • Request deletion of your personal information.

  • Request restriction of how we process your information.

  • Object to certain types of processing.

  • Withdraw consent where we rely on consent.

  • Request that information you provided to us is transferred to you or another organisation in a commonly used electronic format.

  • Ask us about any automated decision-making involving your information.

These rights are subject to certain legal exemptions and may not apply in every situation.

Accessing Your Information

You can request a copy of the personal information we hold about you by contacting our Data Protection Officer.

We may ask you to provide proof of identity before responding to your request.

We will respond to valid requests within the timescales required by applicable data protection legislation.

Correcting Your Information

We aim to ensure that the information we hold is accurate and up to date.

If you believe any personal information we hold about you is incorrect or incomplete, please contact us so that we can update it.

Deleting Your Information

You may ask us to delete personal information where:

  • It is no longer required for the purpose for which it was collected.

  • You withdraw consent and there is no other lawful basis for processing.

  • You successfully object to our processing.

  • The information has been processed unlawfully.

We may need to retain certain information where required by law or where we have another legitimate reason to retain it.

Complaints

If you are unhappy with how we have handled your personal information, please contact us in the first instance so that we can investigate your concerns.

You also have the right to complain to the Information Commissioner’s Office.

Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF

Further information is available from the Information Commissioner’s Office.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to:

  • Our services.

  • Our website.

  • The personal information we collect.

  • Our legal or regulatory obligations.

  • The organisations we work with.

Any changes will be published on this page and the date at the top of the policy will be updated.

Contact Us

If you have any questions about this Privacy Policy or would like to exercise your data protection rights, please contact:

Data Protection Officer
Michael Anthony Estate Agents
Ground Floor
Victoria Square
St Albans
Hertfordshire
AL1 3TF

Email: liz.tubb99@gmail.com

Michael Anthony’s current Privacy Policy identifies this contact as its Data Protection Officer and lists ICO registration number Z1521051.

You can also contact your local Michael Anthony branch:

Bletchley
01908 648666
bletchley@maea.co.uk

Hemel Hempstead
01442 260025
hemel@maea.co.uk

Milton Keynes
01908 393553
miltonkeynes@maea.co.uk

Tring
01442 891177
tring@maea.co.uk

Website: michaelanthonyestateagents.co.uk